Privacy Policy

At Doktor.cz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Submit a review or rating
• Contact a practice through our platform
• Subscribe to our newsletter
• Contact our support team
• Register a practice or upgrade to a paid subscription (Verified, Expert)
• Upload practice photos (for paid subscription practices)

This information may include: name, email address, phone number, payment information (processed by secure third-party payment providers), and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring/exit pages
• Date and time of visits
• Pages viewed and links clicked
• Search queries and filters used

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Improve, personalize, and expand our Service
• Understand and analyze how you use our Service
• Develop new products, services, features, and functionality
• Communicate with you, including customer service and updates
• Send you marketing and promotional communications (with your consent)
• Process your requests and transactions
• Process subscription payments (Verified, Expert)
• Provide performance analytics to practice owners
• Display primary photos as backgrounds for Expert practices
• Find and prevent fraud and abuse
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

We use cookies for:

• Essential functionality (remembering your preferences, login sessions)
• Analytics and performance monitoring
• Content personalization
• Security and fraud protection

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We do not use third-party cookies for advertising purposes.

4. Sharing Your Information

We may share your information in the following situations:

• With Medical Practices: When you contact a practice through our platform, we share your contact information with that practice.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf (hosting, analytics, email delivery, customer support, payment processing).
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All passwords are securely hashed. Payment information is processed by secure third-party payment providers and is not stored on our servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request correction of inaccurate information.
• Right to Erasure: You have the right to request deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request restriction of processing your personal data.
• Right to Data Portability: You have the right to request transfer of your data to another organization.
• Right to Object: You have the right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

For practice owners with paid subscriptions (Verified, Expert): Photos uploaded beyond the Free plan limit are archived when downgrading, not deleted, and can be restored upon upgrade.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: